How long take the kit to come?

**Leto** · 02-02-2017, 06:13 AM

Originally Posted by Not a Cop

It's normal, you should only start to worry if it's been over 1,5 months, i've ordered on 26 december got it in post office on 27 january.

Well, the tracking site doesn't give me any result. It only says the item is currently in transit to the destination. Today is February 2nd. No further information is available.

**Leto** · 02-02-2017, 06:14 AM

del

**Leto** · 02-02-2017, 06:23 AM

Originally Posted by Vascontelo

Yes i had it but they told me tracking number just works when the packet is in United States, when the packet leaves USA, it stops working.

Lol. Then no wonder why I cannot track mine any longer. It must have left the US, but has it come to Russia or gotten lost somehow?..

**Vascontelo** · 02-02-2017, 07:25 PM

Originally Posted by Leto

Lol. Then no wonder why I cannot track mine any longer. It must have left the US, but has it come to Russia or gotten lost somehow?..

I dont know ... when i asked to ftdna after a month they told me maybe my packet got lost so i asked for a new kit. But some people says it could take until 3 months. If you are impatience i suggest to you a new kit with expediting shipping.

**Leto** · 02-04-2017, 10:02 AM

Originally Posted by Vascontelo

I dont know ... when i asked to ftdna after a month they told me maybe my packet got lost so i asked for a new kit. But some people says it could take until 3 months. If you are impatience i suggest to you a new kit with expediting shipping.

Expediting shipping costs too much for me. I contacted the support team a couple of days ago and this is what they said:

Thanks for contacting us. International shipping can take several weeks. Typically the next step after leaving Chicago is to clear Customs in the destination country. We're going to go ahead and mail you a replacement kit just in case the original has been lost. It could still be clearing Customs, so if you do end up receiving both the original and the replacement, go ahead and discard one of those kits instead of sending both back to us.

**Deniz** · 02-10-2017, 11:03 AM

I just ordered two autosomal(for my father and my mother)and one Y-dna 37(for My maternal side) kits.Last time,I received my kit just an one week.

**CommonSense** · 08-17-2018, 11:34 PM

Does it still take very long for the kit to arrive when shipped to Europe? I ordered one 11 days ago and have yet to receive it.

**Leto** · 08-18-2018, 06:09 AM

Originally Posted by CommonSense

Does it still take very long for the kit to arrive when shipped to Europe? I ordered one 11 days ago and have yet to receive it.

Do you have a tracking number? Two weeks after they sent it to you it should be delivered.

**CommonSense** · 08-18-2018, 10:59 AM

Originally Posted by Leto

Do you have a tracking number? Two weeks after they sent it to you it should be delivered.

I didn't receive one. All I know it was sent on the 7th, since that's what I read when I logged into the FTDNA site. Two weeks still haven't passed so I guess I have no reason yet to worry, I was just curious because, as we can see, some of the older posts here claim it took them basically a month for the kit to arrive.

**Leto** · 08-18-2018, 04:18 PM

Originally Posted by CommonSense

I didn't receive one. All I know it was sent on the 7th, since that's what I read when I logged into the FTDNA site. Two weeks still haven't passed so I guess I have no reason yet to worry, I was just curious because, as we can see, some of the older posts here claim it took them basically a month for the kit to arrive.

That's strange, 'cause they should have given you a tracking number. I think you need to contact Staff so that they will provide the number.
By the way, how much did you pay for the whole thing?