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Maybe she wasn't aware or notified that pushchairs (even collapsible, lightweight, and foldable strollers that fold-up flat with locking-brakes on them) are unable to be stored in the overhead luggage areas. The flight attendants should have just politely let her know in a tactful manner, and I'm sure she would've quietly and calmly let them take the baby's stroller away to a different storage area. No need to call her a 'moron' for being absent-minded and unaware.
But no, the fat man decided to physically hit his customer while she was distracted and holding the baby. What kind of shoddy communication skills and appalling level of customer service is that?!
Your choice of words is interesting. An abstract mother who takes a foldable stroller onto a plane is a 'moron' according to you, while a flight attendant who violates his professional conduct and physically assaults a mother holding a delicate baby, who narrowly misses hitting the baby is 'just a dick'. (Yeah, right... try explaining that one in court. ) She never touched or slapped him back as much as he deserves it for laying his hands on her and nearly hitting her fragile baby.
She looked tired and stressed-out as she was distressed and crying a lot, and maybe she also has symptoms of post-natal depression.
I saw the volatile expression on the physically abusive flight attendant's face in the video when a male passenger bravely stood-up to him, and he looked hostile and was being intimidating towards him too. He thinks he can go around hitting and assaulting the paying customers. It's totally unprofessional customer service.
There's also some confusion caused when people have purchased travel items (such as pet carriers and on-board luggage equipment and bags, etc,) that are advertised as being permitted on flights - but only later discovered at the airport that the flight staff didn't allow them on the plane, despite products being advertised to people as meeting the flight requirements. What are the flight staff going to punch their customers over that next too?
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