And Christopher Duffy in his "Red Storm on the Reich" wrote:
"(...) Again and again we hear of the Russian tank forces opening fire on trains, or driving straight down columns of civilian refugees, crushing people and animals and machine-gunning the survivors in the ditches and fields. Massacre, rape and plunder contributed to the very marked decline in discipline that was evident in the last ten days of January, when the Russians moved into German territory. The marshals were appalled, and in his ferocious order of 27 January [1945] Konev cited a number of spectacular lapses and gave a long list of commanders who had been consigned to penal battalions. One of his officers remarked on a tank battalion where the tanks were so tightly packed with loot and plunder that the members of the crew could not move inside and would have been unable to go into action in case of emergency. (...) The Russian way with German civilians first became known after the Germans recaptured the town of Nemmersdorf in East Prussia, which was the scene of a wholesale massacre of the population in October 1944. This experience was relived on every theatre of the Eastern Front, and on every occasion it provoked in the German troops an intense desire for revenge. In Silesia the grisly findings extended into March. At Sagan the Germans beat Russians to death with shovels and rifle butts; at Striegau, which was cleared by the 208th Infantry Division, the few surviving civilians were wandering around literally out of their minds. 'After Striegau there was no question of giving quarter. When the soldiers were asked to hold themselves back, they replied in words to the effect that: 'After what we saw and lived through at Striegau, you can't ask us to take prisoners' (Ahlfen, 1977, 169; see also Neidhardt, 1981, 379). (...)"
That triggered a huge panic-driven flight of German civilians:
"(...) As early as 28 January 1945, the Wehrmacht calculated that 3.5 million German civilians were on the move in the East.
By the end of the war the number of German non-combatants fleeing from the Russians had nearly doubled to about 7 million. Most of those who tried to stay in their homes were evicted after the war, a process which by 1950 brought the number of Germans displaced by the Russians and their clients to a final total of 11 million. (...)"
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