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Prisoners asked if their cell was nice enough
Thursday, August 13, 2009
Suspected criminals are being handed customer satisfaction forms to check that their time spent in a cell was cosy enough.
Police officers are giving out the leaflets with 41 questions about food, cleanliness and reading material.
Suspects are asked to rate whether the food and drink was suitable for their dietary needs and if books and magazines were supplied 'on request'. Other questions focus on the quality of the cell, whether it was clean enough, the right temperature and if they were offered a shower and a phone call.
Officers are complaining that the form encourages suspects to use the cell buzzer like 'a room service hotline'.
Some of the police cells are used as overnight holding cells for convicted prisoners when jails are full.
The hotel-style 'Did you enjoy your stay?' questionnaire is being handed to 1,000 prisoners as part of a pilot scheme at Devon and Cornwall Constabulary to 'improve the service'.
Suspects will be asked to rate a variety of 'services' on offer, including if they 'felt safe' in their cell and whether it was 'too hot' or 'too cold'.
One officer, who did not want to be named, said: 'It is a bit rich really. These people are in the cell for a reason, it's not like they've come here on holiday. They are starting to treat the emergency cell buzzer like a room service hotline.'
Dave James, secretary of Devon and Cornwall Police Federation, said the suspects were being treated better than hotel customers. 'You would not get a questionnaire that detailed in a Holiday Inn,' he added.
Senior officers said it was part of a pilot scheme to see if the force could improve its service.
Chief Insp Ivan Trethewey, the force's head of custody, said: 'It does not mean we will be providing steak dinners as a result. There could be some valuable learning points, however.'
Frances Crook, director of the Howard League for Penal Reform, said: 'Those individuals taken into policy custody are not prisoners and have not been convicted of any criminal offence. Most will be released without charge and without a blot on their character.
'These innocent people must be protected from harm and treated with respect. It could happen to anyone.'
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