My LivingDNA test failed!

[Benyzero]

What is their policy for such cases? Will they refund you or send you a new kit?

Ye Ive got a kit from living dna last year, but the shipping was very slow because of the corona, andthey wasnt send any notification when it was in their storage finally, so I contacted them and almost got a new kit but turned out it was in there already

[Brás Garcia de Mascarenhas]

Ye Ive got a kit from living dna last year, but the shipping was very slow because of the corona, andthey wasnt send any notification when it was in their storage finally, so I contacted them and almost got a new kit but turned out it was in there already

The first time I ordered with 23andMe I also had a problem with the delivery. For whatever reason (that shouldn't cross anyone's mind), they sent the kit from Russia, and it was obviously held up at customs. I reported the case and they promptly sent me another kit, totally free, by FedEx Express and this time shipped from the USA.

[Illyrius]

The first time I ordered with 23andMe I also had a problem with the delivery. For whatever reason (that shouldn't cross anyone's mind), they sent the kit from Russia, and it was obviously held up at customs. I reported the case and they promptly sent me another kit, totally free, by FedEx Express and this time shipped from the USA.

>Russia

Lol

[Illyrius]

Guys.
Should I bite my inner cheeks when the new kit arrives in hopes of extracting more DNA from them?
How can i make sure to properly swab my cheeks and get as much of viable DNA as possible?

[Illyrius]

Guys.
Should I bite my inner cheeks when the new kit arrives in hopes of extracting more DNA from them?
How can i make sure to properly swab my cheeks and get as much of viable DNA as possible?

[Illyrius]

What is their policy for such cases? Will they refund you or send you a new kit?

Send me a new kit. That's what I want too.

[Illyrius]

BUUUUMP!